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Service, Service, Service. The Hospitality Mantra!

APRIL sees the start of the “peak season tourism” in Inverness and the Highlands. Earlier this year, VisitScotland valued tourism as being worth £11.1bn to the Scottish economy — a figure almost three times more than previous estimates. In this month’s Inverness Courier Business Comment, Mike Smith, Inverness BID Manager looks at the Hospitality Mantra – Service, Service, Service. Read more in the full article.